Returns
Returns & Refunds
Not happy with your order? We'll make it right. Email us at sales@drink-hoja.co.uk and we'll sort it out.
Our Policy
Return window
You have 14 days from the date your order arrives to request a return.
Condition
For hygiene reasons, we can only accept returns of unopened, unused boxes in their original packaging.
Return postage
Return postage costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for parcels lost in transit on the way back to us.
Refunds
Once we receive your return and confirm it's in its original condition, we'll process your refund within 5 working days. Refunds are issued to your original payment method.
Exchanges
We don't offer direct exchanges at the moment. If you'd like a different size, please return your original order for a refund and place a new order.
Exceptions
Damaged items
If your order arrives damaged, email us a photo of the damage and your order number. We'll send a replacement or issue a full refund — no need to return the damaged item.
Wrong item
If you received the wrong product, get in touch and we'll dispatch the correct order immediately at no extra cost.
Lost orders
If your order hasn't arrived within 7 working days of your dispatch confirmation, contact us and we'll investigate and resolve it.
How to Return
01
Email us
Contact us at sales@drink-hoja.co.uk with your order number and reason for returning. We'll confirm your return within one working day and provide our return address.
02
Send your parcel
Package your item securely and send it back using a tracked postal service. Keep your proof of postage until your refund has been confirmed.
03
Receive your refund
Once we receive and inspect your return, we'll process your refund within 5 working days to your original payment method.